How it works
From first chatto fully live.
Four steps, one person to deal with, and nothing to pay until you have seen a design you like. Most sites are live two to six weeks after you approve the design.
- 01
Let’s talk
A relaxed chat, by email or on a call, about your business, your customers and what the website needs to do. No long forms, no jargon, and no obligation to go any further.
- How long
- About half an hour.
- What we need from you
- A few minutes of your time, and your current website address if you have one.
- 02
First design
We design your homepage direction: the look, the layout and the opening words. You see it before you pay a penny. Your subscription only starts if you approve it and ask us to carry on.
- How long
- About a week after our chat.
- What we need from you
- Your logo if you have one, and any colours or websites you like the look of.
- 03
Build & refine
The full site is built properly, page by page, with your words and your photos, and checked on phones, tablets and desktops. You watch it take shape and we tweak until it’s right.
- How long
- About two weeks for Plucky One, three to four for Business, four to six for Plus.
- What we need from you
- Your photos, and your answers to a few simple questions about the business. We shape the words with you. The sooner they arrive, the sooner you’re live.
- 04
Launch & look after
We connect your domain, put the site live and keep it that way: hosting, security, updates and a real person to email when you want something changed.
- How long
- Launch takes a day. Looking after it carries on for as long as you’re with us.
- What we need from you
- Access to your domain name. If you don’t have one, we register it in your name and the cost is included.
£0. See it before you pay for it.
The first homepage design is on us. Payment starts only when you approve the direction and ask us to carry on. If it isn’t right, you walk away owing nothing.
First design
Free. We design your homepage direction.
You approve it
Or you don’t, and that’s the end of it.
Subscription starts
Only now. Then we build the rest.
The usual questions.
What if I don’t like the first design?
Then you walk away owing nothing. If it’s close but not quite right, tell us what’s off and we’ll revise it. Your subscription only starts when you’re happy with the direction and ask us to carry on.
How long does it all take?
Most sites are live two to six weeks after you approve the design, depending on the plan. The thing that most often holds a website up is waiting for words and photos, so the quicker those arrive, the quicker you’re live.
Do I need a domain name already?
No. If you have one, it stays in your own account and we simply connect it. If you don’t, we register a .co.uk or .com in your name and the yearly renewal is included in your plan. Either way the domain is yours, not ours.
I’m no writer. Is that a problem?
Not at all. We send you a few simple questions about the business, write the first draft from your answers, and you correct anything that isn’t right. Most people find that far easier than facing a blank page.
Who will I be dealing with?
Tony, from the first chat, through design and build, to launch and everything after. No account managers, no hand-offs and no ticket queues.
What happens once the site is live?
We keep it hosted, secure and up to date, and we make your content changes for you. Email what you want changed and it’s done, usually within two working days.